I had to send the following email to Springfield Armory today:
We'll see how Springfield Armory's customer service holds up. They are closed until the 28th. Needless to say, I am bummed out.To Whom it May Concern,
I purchased a new in box MIA Loaded, model MA9229 (green synthetic stock) on November 21, 2009 at Euless Guns & Ammo in Euless, Texas. The serial number on the back of the receiver is XXXXXX. I can see a second number on the bottom of the operating rod which says XXXXXXX-2.
I have been to the range exactly twice since I bought it, and it has had 100 total rounds fired through it. ALL ammunition was commercially available ammo, consisting of 40 rounds of Black Hills Gold Match 168 grain A-Max cartridges, 50 rounds of Hornady Match 168 grain HPBT, and 10 rounds of Federal Fusion 165 grain hunting rounds. The rifle has not been abused. The only changes I have made to date to this rifle have been the addition of a Sadlak scope mount (with a scope and rings) which required no modification to the rifle, and a Karstens Cheek Rest to the stock. The cheek rest required my drilling two holes through the buttstock, but other than than those two changes, this rifle is as delivered from the factory.
This afternoon, I removed the rifle from my safe where it has been sitting since my last range trip on December 12, and I heard the sound of a small piece rattling around inside the action. I removed the action from the stock, and a small piece fell out. At first I could not see where it came from, so I put the rifle back together and chambered a dummy round to confirm that the rifle still functioned. (Picture of dummy round with firing pin impression attached). Then I started looking at parts diagrams on the Internet. That is when I realized that part of the hammer had broken off (Picture attached). Yes, the rifle still functions, but this CAN'T be safe.
I have a hog hunt scheduled for mid-January, and I know that there is not enough time to send you the rifle to put in a new trigger group. Since this rifle is under warranty and I have done nothing to abuse it, and since the part has failed under normal use with in a new rifle with only 100 rounds of commercial match and hunting ammo through it, I expect you to ship me a new trigger group right away so that I receive it in time for my hunting trip.
Please let me know as soon as possible that you have sent me the new trigger group.
Best regards,
The Annoyed Man
My Company
1234 My Little St
Grapevine, Texas 76051
(987) 654-3210
me@my-email.com
