DPS Processing Times

[Lobo73]

NEW OR RENEWAL: NEW
NAME:Lobo73
DATE A COMPLETE APPLICATION RECEIVED BY DPS:12/31/2007
DATE LICENSE WAS RECEIVED:04/05/2008
TOTAL NUMBER OF DAYS IN PROCESSING:86
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY:YES
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:YES
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:Forgot to sign Web Form on online application. Processing days do not include days to turn this around.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES

[Luggo1]

My wife sent all of her paperwork in the 3rd week of January, it is still listed as "processing". No further information from Austin. Not particularly happy about it, anyone know what the problem is down there?

[J.Estes]

NEW OR RENEWAL: NEW
NAME:J.Estes
DATE A COMPLETE APPLICATION RECEIVED BY DPS:1/28/08
DATE LICENSE WAS RECEIVED:4/17/08
TOTAL NUMBER OF DAYS IN PROCESSING:80
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY:Yes
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN:No
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER:Yes

[asleepatthereel]

See my sig. Still waiting on a new license.

[PetrucciFan]

NEW OR RENEWAL: New
NAME: PetrucciFan
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 1/30/08
DATE LICENSE WAS RECEIVED: 4/19/08
TOTAL NUMBER OF DAYS IN PROCESSING: 80 days
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: Not a word
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: Nope
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Absolutely.

[Oldgringo]

What is the definition of "Complete Application".

We've now submitted the third additional set of fingerprints to the original application which was submitted "complete" in its entirety on 12/17/07). Incidentally, the second (2nd) sets of ADDITIONAL fingerprints were taken by different guys in different locations from the initial set. ALL three (3) previous prints have been rejected .

Perhaps this fourth (4th) set taken by DPS' own FAST system and mailed on 18 April 2007 will be accepted? We've already waited in excess of 120 days, how much longer will it take - who knows?

[Oldgringo]

NEW OR RENEWAL: NEW
NAME: Mrs. Oldgringo
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 12/20/2007
DATE LICENSE WAS RECEIVED: 5 months (150 days) later and still waiting on CHL
TOTAL NUMBER OF DAYS IN PROCESSING: 150 and growing
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: Three (3) unsigned form letters - all rejecting fingerprints taken by separate people in the Cherokee County Sherriff's office on separate dates and a third set of electronic prints taken in the Alabaster, AL Police HQ
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: NO
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: No, other than unexplained rejection of fingerprints in identical, except for dates, unsigned form letters.
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: YES

[camjr]

NEW OR RENEWAL: new
NAME: camjr
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 1/28/08
DATE LICENSE WAS RECEIVED: 4/17/08
TOTAL NUMBER OF DAYS IN PROCESSING: 81
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: no
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: no
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: no, other than to say "everything looks in order; I don't know why it hasn't been issued
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: sure

[getusumtx]

NEW OR RENEWAL: New
NAME: Getusumtx
DATE A COMPLETE APPLICATION RECEIVED BY DPS: Mailed on April 18,2008
DATE LICENSE WAS RECEIVED:Will update..
TOTAL NUMBER OF DAYS IN PROCESSING: will update
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: not yet..
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: n/a
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Absolutely.

I am applying under the state fee's waived for honorably discharged vets within 365.They never mentioned if they needed a copy of my DD-214,so I stuck one in there anyways.I have my pin number,because i filled out the application online. I would be more than happy to update you with any extra info you might need.

[KaiserB]

NEW OR RENEWAL: New
NAME: KaiserB
DATE A COMPLETE APPLICATION RECEIVED BY DPS: March 22,2008 (USPS 0308 00700 0000 5642 XXXX tracking)
DATE LICENSE WAS RECEIVED: Waiting
TOTAL NUMBER OF DAYS IN PROCESSING:
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: n/a
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: n/a
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM]
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN:
I emailed Austin to ask about "Packet Mailed to Applicant" status on website on April 21, 2008; as a new CHL applicant I was not aware of the processing times, general slowness etc. The reply I recieved stated it currently takes 6-8 weeks before someone gets entered into the system. Futhermore the website would be updated to then read "Processing Application" at the time of entry into the system.

WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[cedjunior]

NEW OR RENEWAL: New
NAME: Charles Dingeldey
DATE A COMPLETE APPLICATION RECEIVED BY DPS: 2/7/08
DATE LICENSE WAS RECEIVED: 4/28/08
TOTAL NUMBER OF DAYS IN PROCESSING: 81
DID YOU RECEIVE A LETTER FROM DPS REGARDING A DELAY: None
DID YOU CAUSE ANY DELAY IN PROCESSING. IF YES, EXPLAIN: None
YOUR CHL NUMBER: [DON'T PROVIDE IN THE OPEN FORUM] Will update
YOUR TEXAS DRIVERS LICENSE NUMBER: [DON'T PROVIDE IN THE OPEN FORUM] Will update
IF DPS GAVE YOU A VERBAL EXPLANATION (EXCUSE) FOR ANY DELAY, PLEASE EXPLAIN: None
WOULD YOU BE WILLING TO PROVIDE ADDITIONAL INFORMATION LATER: Yes

[jmorris]

It's been eight working days since my packet was received in Austin (according to USPS) and nothing had shown up on-line so I emailed them asking about the normal delay. The email I received back said it could take 6-8 weeks to get the packet entered into the system and then it'd show up as processing. That's 42-64 days just to get it in the system, already blowing (or nearly) the deadline. I'm thinking the person replying (generic address, reply all caps) didn't know what they were talking about.

At least I hope so.

Hmm. Is that 60 calendar days or working days? Guess calendar as the statute doesn't specify working.

[getusumtx]

Its " suppose" to be calender days, however lately it seems as if they have changed it to working days. I got the same 6-8 week all caps email. Seeing as i filled my stuff out online and had no changes they cant possible take that long as theres nothing to type into the system. I wouldnt worry to much about getting the pin...In my opinion it just drives you more insane. Atleast you only check the mail once a day; when you get you pin youll be checking the website mid morning after lunch and just after 5 pm. Or maybe thats just me...Pull up a chair and join us in the waiting room...where its always 5 o'clock.

[03Lightningrocks]

The all caps email again. At first I thought the person sending the email was doing that on purpose to simulate what it would be like talking to them in person. Everyone knows the type...loud, rude...arrogant. Basic attitude of entitlement. The usual government employee type. Now I am beginning to think more along the lines of, so ignorant as to not know when to capitalize a word. This actually explains the delays in entering data to the system quite well. Could also be older software being used. DOS would call for cap locks on. In any case...little miss cap locks isn't representing herself very well to the public.

[jmorris]

Its " suppose" to be calender days, however lately it seems as if they have changed it to working days. I got the same 6-8 week all caps email. Seeing as i filled my stuff out online and had no changes they cant possible take that long as theres nothing to type into the system. I wouldnt worry to much about getting the pin...In my opinion it just drives you more insane. Atleast you only check the mail once a day; when you get you pin youll be checking the website mid morning after lunch and just after 5 pm. Or maybe thats just me...Pull up a chair and join us in the waiting room...where its always 5 o'clock.

Ah...yes...I did it online. Checking twice a day would be obsessive, so that makes me...er..never mind.

(Last I'll post on this, don't want to hijack this thread anymore)