flintknapper wrote:My Daughter applied on-line for her renewal back on 07/31/2017.
All looked good, no additional requests for information or other issues.
My Daughter is an RN and a 'travel nurse'...so she doesn't have time to check the status of the renewal to see how it is progressing. So I told her I would do that. I waited 30 days, nothing in the mail (not unusual), no change in status on-line. Waited another 30 days, same thing, no license in the mail, no update of status online. Gave it another 10 days, still nothing.
Requested an update of status online. Got an email stating that the license had been printed and mailed out on 08/09/2017 (or roughly one week after the application had been submitted). So I call them this morning to report that we never received the license and asked what can be done at this juncture to get another mailed out.
The lady I spoke to was very 'curt' and sounded much annoyed about my inquiry. I asked her why if the license had been processed and mailed out that there was NEVER (and still isn't) an update of the renewal status. How would a person know they were waiting on something that isn't going to show up.
She replied, that she could not give me that information or discuss it with me. Said that my Daughter would need to call. I explained that I was her Father and was trying to help her with the renewal since she has so little time. The lady repeated she could not help me...that she would need to speak to my Daughter. I certainly understand protocol....but asked her when my daughter does call, how will she know it is her and not just a 'female voice'?
To which she quipped "I will ask her for her Birth-date and Drivers License number". I said to her "That's it"? She said yes.
I told her I had that information in front of me, as well as her Social Security number, phone number and anything else she might need.
The lady then informed me that she was NOT going to discuss it further and to have my daughter call. She would then see what the situation was and what could be done.
So IF the license had been mailed when they said it was (and presumably lost), then we have been waiting for over 60 days unaware that it had (allegedly) been processed because of NO update to the status. As a result, my daughter (license now expired) has been out of State travel nursing....unable to carry her weapon.
Tell your daughter to call because:
GC §411.192. CONFIDENTIALITY OF RECORDS.
(a) The department shall disclose to a criminal justice agency information contained in its files and records regarding whether a named individual or any individual named in a specified list is licensed under this subchapter. Information on an individual subject to disclosure under this section includes the individual’s name, date of birth, gender, race, zip code, telephone number, e-mail address, and Internet website address. Except as otherwise provided by this section and by Section 411.193, all other records maintained under this subchapter are confidential and are not subject to mandatory disclosure under the open records law, Chapter 552.
Even applies to fathers!