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Re: Pricing mistakes
Posted: Mon Dec 16, 2013 4:42 pm
by Superman
Quick update...
I got off the phone with their customer service today (after them not returning my calls from last week), and they are sending me UPS slip to simply mail it back for a full refund. I'm good with that outcome. I was nice on the phone and they were apologetic and accommodating. Never had to escalate it to the point of disputing the charge and all that (thankfully).
Now to go to my local sporting goods store to buy the same thing at nearly half the price they charged me
Re: Pricing mistakes
Posted: Mon Dec 16, 2013 7:18 pm
by jmra
Superman wrote:Quick update...
I got off the phone with their customer service today (after them not returning my calls from last week), and they are sending me UPS slip to simply mail it back for a full refund. I'm good with that outcome. I was nice on the phone and they were apologetic and accommodating. Never had to escalate it to the point of disputing the charge and all that (thankfully).
Now to go to my local sporting goods store to buy the same thing at nearly half the price they charged me
Glad everything worked out well.
Re: Pricing mistakes
Posted: Mon Dec 16, 2013 10:22 pm
by MasterOfNone
Superman wrote:Quick update...
I got off the phone with their customer service today (after them not returning my calls from last week), and they are sending me UPS slip to simply mail it back for a full refund. I'm good with that outcome. I was nice on the phone and they were apologetic and accommodating. Never had to escalate it to the point of disputing the charge and all that (thankfully).
Now to go to my local sporting goods store to buy the same thing at nearly half the price they charged me
Are you planning to wait until your charge is refunded before sending the ammo?
Re: Pricing mistakes
Posted: Tue Dec 17, 2013 9:47 am
by Superman
MasterOfNone wrote:Are you planning to wait until your charge is refunded before sending the ammo?
No, they said they will refund when it arrives back to them. I'd prefer my money back sooner obviously, but I'm fine with that. There's enough paper trail that I can still dispute the charge if I need to.