Re: Problems with DPS receiving fingerprints
Posted: Tue Sep 06, 2011 10:16 am
Hello all!
New to the forum and right away this topic hit home, unfortunately.
Application mailed and fingerprints submitted on July 19, 2011. I called in on August 3rd to check on things. CHL agent informed me that they had not received my fingerprints. I provided him with TSN#. He told me to check back in a couple weeks, that they were having IT problems with some fingerprints. Called back 3 weeks later, still no change in my status. Agent informed me that the problem should be resolved "any day now"! Called back again on 9/2, only to be told again that it should be taken care of very soon. At this point I am beyond frustrated! It has been 5 weeks since they started working on recovering my fingerprints and I have yet to get a solid answer out of them as to when this will be resolved.
Is anyone else suffering from the same ill fate as me? Is there anything else I can do to speed this up? I am looking for advice and opinions please!
New to the forum and right away this topic hit home, unfortunately.
Application mailed and fingerprints submitted on July 19, 2011. I called in on August 3rd to check on things. CHL agent informed me that they had not received my fingerprints. I provided him with TSN#. He told me to check back in a couple weeks, that they were having IT problems with some fingerprints. Called back 3 weeks later, still no change in my status. Agent informed me that the problem should be resolved "any day now"! Called back again on 9/2, only to be told again that it should be taken care of very soon. At this point I am beyond frustrated! It has been 5 weeks since they started working on recovering my fingerprints and I have yet to get a solid answer out of them as to when this will be resolved.
Is anyone else suffering from the same ill fate as me? Is there anything else I can do to speed this up? I am looking for advice and opinions please!
!!!! Bet ya that caught you by surprised. I don't think keeping their system properly updated is always at the forefront of their minds. Glad to hear your good news; you will be able to Wally Walk in a few days!