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Re: "Waiting Room"

Posted: Fri Apr 29, 2016 12:23 pm
by mikezee1970
Looks like the postmen are going to be delivering a lot of letters carrying plastic today and over the next few days...........

Re: "Waiting Room"

Posted: Fri Apr 29, 2016 1:33 pm
by Haas
mikezee1970 wrote:Looks like the postmen are going to be delivering a lot of letters carrying plastic today and over the next few days...........
:anamatedbanana :iagree: :thewave

Re: "Waiting Room"

Posted: Fri Apr 29, 2016 2:40 pm
by SplittinHairs
Well nothing but bills in the mail today... hopefully tomorrow. I hope I'm not one of those people who waits forever in the mail... way my luck's been and all. :shock:

Re: "Waiting Room"

Posted: Fri Apr 29, 2016 5:22 pm
by Oshngo4
Just got an email from RDS.

--------------------
Due to a large increase in Handgun License applications, Customer Service Representatives are temporarily assisting in processing applications. At this time, we are diligently working applications to process within statutory mandates.

Prior to and after HB 910 (Open Carry) took effect, DPS received approximately 136,000 Handgun License application payments compared to approximately 57,000 over the same time period last year (a 139% increase).

In anticipation of the increased application volume, DPS has proactively implemented measures to ensure compliance with the statutory processing time frames for original and renewal applications. Outlined below are the steps the Agency is taking to process the increased volume:
1) Authorized overtime for DPS Regulatory Services Division (RSD) staff, extended work hours and implemented additional shifts seven days a week.
2) Reassigned RSD Customer Service Representatives to Licensing on a temporary basis to process applications.
3) Hired temporary staff to assist RSD in processing LTC applications.
4) DPS has also initiated an overtime project involving multiple divisions outside of RSD to assist in processing the influx of applications. This effort has resulted in additional employees (working multiple shifts, seven days a week) assisting with LTC processing (outside of their regular work schedules).

By statute, DPS has up to 60 days to issue an original LTC, and 45 days to issue a renewal license. However, it is imperative that applicants understand that these time periods are calculated from the time a fully-completed application AND supporting documents are received by the department. In the event more information or documents are required to complete an application, DPS has an additional 180 days to complete the review process.

More information on this increase and the LTC application process is available at the DPS website under the following link: https://www.txdps.state.tx.us/rsd/chl/a ... minder.htm


Dannette
Manager

Re: "Waiting Room"

Posted: Fri Apr 29, 2016 5:34 pm
by SplittinHairs
Well I had a timeline posted somewhere but now I can't find it.

Class taken, CHL-100 obtained: 12/30/15
Fingerprinted: 1/19/16
Docs uploaded: 1/20/16
Confirmation received: 1/21/16 (although an email reply told me my docs were received on 1/20 which means 1/20 is my actual "received" date, adds one day to total wait time).
Website Change: 4/29/16.
PIH: NA

Re: "Waiting Room"

Posted: Fri Apr 29, 2016 5:58 pm
by mikezee1970
SplittinHairs wrote:Well nothing but bills in the mail today... hopefully tomorrow. I hope I'm not one of those people who waits forever in the mail... way my luck's been and all. :shock:
Me too. Rats......

As of late, it looks like those seeing a status change received their plastic a day or two later. But splittin, I know what you're saying. It'll be just our luck, huh.........

Re: "Waiting Room"

Posted: Sat Apr 30, 2016 2:35 pm
by CaptainShaklaky
Well gentlemen, after a long wait for a license, receiving one with some other guys photo on it, and requesting a new one, my seat here in the waiting room is officially available. Checked the mail a minute ago and it was there! Time for the traditional wally walk! Can't wait!




:anamatedbanana

Re: "Waiting Room"

Posted: Sat Apr 30, 2016 3:41 pm
by mikezee1970
CaptainShaklaky wrote:Well gentlemen, after a long wait for a license, receiving one with some other guys photo on it, and requesting a new one, my seat here in the waiting room is officially available. Checked the mail a minute ago and it was there! Time for the traditional wally walk! Can't wait!




:anamatedbanana
Congrats captain!

Enjoy your wallywalk!

Re: "Waiting Room"

Posted: Sat Apr 30, 2016 3:42 pm
by mikezee1970
Still no plastic today. Hopefully early next week then.

Re: "Waiting Room"

Posted: Sat Apr 30, 2016 5:16 pm
by SplittinHairs
Another day, another empty mail box...

Re: "Waiting Room"

Posted: Sat Apr 30, 2016 8:38 pm
by Murica
:thewave

Application submitted 1/13/16
LTC Course 2/13/16
DD 214 and LTC Course Submitted 2/16/16
Fingerprints 2/25/16
Processed Through DPS (Approved) 4/26/16

:cheers2:

Re: "Waiting Room"

Posted: Sun May 01, 2016 1:44 pm
by Hfly10
Haas wrote:
Hfly10 wrote:Got mine in yesterday. Total wait time 96 days after sending in all the paperwork.
Is that business days or calendar?
Calendar days.

Re: "Waiting Room"

Posted: Sun May 01, 2016 2:20 pm
by Jsutter71
Now at 64 days for my wife and I since all documents were submitted.

Re: "Waiting Room"

Posted: Sun May 01, 2016 3:38 pm
by rexmitchell
Oshngo4 wrote:Just got an email from RDS.

--------------------
Due to a large increase in Handgun License applications, Customer Service Representatives are temporarily assisting in processing applications. At this time, we are diligently working applications to process within statutory mandates.

Prior to and after HB 910 (Open Carry) took effect, DPS received approximately 136,000 Handgun License application payments compared to approximately 57,000 over the same time period last year (a 139% increase).

In anticipation of the increased application volume, DPS has proactively implemented measures to ensure compliance with the statutory processing time frames for original and renewal applications. Outlined below are the steps the Agency is taking to process the increased volume:
1) Authorized overtime for DPS Regulatory Services Division (RSD) staff, extended work hours and implemented additional shifts seven days a week.
2) Reassigned RSD Customer Service Representatives to Licensing on a temporary basis to process applications.
3) Hired temporary staff to assist RSD in processing LTC applications.
4) DPS has also initiated an overtime project involving multiple divisions outside of RSD to assist in processing the influx of applications. This effort has resulted in additional employees (working multiple shifts, seven days a week) assisting with LTC processing (outside of their regular work schedules).

By statute, DPS has up to 60 days to issue an original LTC, and 45 days to issue a renewal license. However, it is imperative that applicants understand that these time periods are calculated from the time a fully-completed application AND supporting documents are received by the department. In the event more information or documents are required to complete an application, DPS has an additional 180 days to complete the review process.

More information on this increase and the LTC application process is available at the DPS website under the following link: https://www.txdps.state.tx.us/rsd/chl/a ... minder.htm


Dannette
Manager
Nice to have them at least communicate all that out, problem is that they still aren't meeting the 60 day deadline even with having submitted everything.

Re: "Waiting Room"

Posted: Mon May 02, 2016 6:40 am
by dbmet
dbmet wrote:Application: Feb 2
All in: Feb 10
Confirmation email: Feb 10
In the system (per rep): Didn't call
Status Change: TBD
Plastic in Hand: TBD

I have emailed. I haven't called and maybe someday I will. Until then I'll just keep this waiting room seat warm.

Still waiting. Lol. Boring.