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My baby!!!
Posted: Wed Dec 23, 2009 6:20 pm
by The Annoyed Man
I had to send the following email to Springfield Armory today:
To Whom it May Concern,
I purchased a new in box MIA Loaded, model MA9229 (green synthetic stock) on November 21, 2009 at Euless Guns & Ammo in Euless, Texas. The serial number on the back of the receiver is XXXXXX. I can see a second number on the bottom of the operating rod which says XXXXXXX-2.
I have been to the range exactly twice since I bought it, and it has had 100 total rounds fired through it. ALL ammunition was commercially available ammo, consisting of 40 rounds of Black Hills Gold Match 168 grain A-Max cartridges, 50 rounds of Hornady Match 168 grain HPBT, and 10 rounds of Federal Fusion 165 grain hunting rounds. The rifle has not been abused. The only changes I have made to date to this rifle have been the addition of a Sadlak scope mount (with a scope and rings) which required no modification to the rifle, and a Karstens Cheek Rest to the stock. The cheek rest required my drilling two holes through the buttstock, but other than than those two changes, this rifle is as delivered from the factory.
This afternoon, I removed the rifle from my safe where it has been sitting since my last range trip on December 12, and I heard the sound of a small piece rattling around inside the action. I removed the action from the stock, and a small piece fell out. At first I could not see where it came from, so I put the rifle back together and chambered a dummy round to confirm that the rifle still functioned. (Picture of dummy round with firing pin impression attached). Then I started looking at parts diagrams on the Internet. That is when I realized that part of the hammer had broken off (Picture attached). Yes, the rifle still functions, but this CAN'T be safe.
I have a hog hunt scheduled for mid-January, and I know that there is not enough time to send you the rifle to put in a new trigger group. Since this rifle is under warranty and I have done nothing to abuse it, and since the part has failed under normal use with in a new rifle with only 100 rounds of commercial match and hunting ammo through it, I expect you to ship me a new trigger group right away so that I receive it in time for my hunting trip.
Please let me know as soon as possible that you have sent me the new trigger group.
Best regards,
The Annoyed Man
My Company
1234 My Little St
Grapevine, Texas 76051
(987) 654-3210
me@my-email.com

We'll see how Springfield Armory's customer service holds up. They are closed until the 28th. Needless to say, I am bummed out.

Re: My baby!!!
Posted: Wed Dec 23, 2009 7:02 pm
by Oldgringo
TAM,
From here, the broken piece looks like a casting?
Tough timing on the break. The USA is, for all intents and purposes, shut down this time of year.
Good luck,
Greg
Re: My baby!!!
Posted: Wed Dec 23, 2009 7:16 pm
by joe817
From here, the broken piece looks like a casting?
It DOES look like a casting!
Sorry TAM, I know how you must feel.
Re: My baby!!!
Posted: Wed Dec 23, 2009 7:19 pm
by USA1
TAM , please except my deepest sympathies in your time of grief.
Please know that I will keep your Springfield in my thoughts and prayers .
I will wish for its speedy recovery.

Re: My baby!!!
Posted: Wed Dec 23, 2009 9:41 pm
by TheArmedFarmer
Oh ouch! I can imagine the grief you're feeling right now.
I'm hoping this'll turn into another "Ain't SA great?!" thread. Keep us posted.
Re: My baby!!!
Posted: Wed Dec 23, 2009 10:05 pm
by marksiwel
Man, thats terrible.
I feel for you
Re: My baby!!!
Posted: Wed Dec 23, 2009 11:04 pm
by flintknapper
I'd be willing to bet it is an "MIM" part.
Whoever came up with that technology (MIM), should be beaten within an inch of their life!
Re: My baby!!!
Posted: Wed Dec 23, 2009 11:07 pm
by longhorn_92
I feel your pain! Sorry about it.
Re: My baby!!!
Posted: Thu Dec 24, 2009 12:53 am
by The Annoyed Man
Thanks for the condolences everyone. Yes, it does look like a MIM part up close when you examine the surface of the fracture itself. I've seen a couple of other MIM parts break on different guns, and they all looked like that.
This will be my first experience with Springfield Armory's customer service, so I don't really know what to expect. But I HOPE that I'll be able to praise them. I also posted this over at Snipers Hide forum where there are a lot of M1A aficionados. I'm hoping that SA will do what they can to minimize any potential bad press.
Re: My baby!!!
Posted: Thu Dec 24, 2009 7:36 am
by tboesche
TAM,
That is one sweet looking rifle. I hope they make good and repair it for free.
Re: My baby!!!
Posted: Thu Dec 24, 2009 9:23 am
by TheArmedFarmer
FWIW, I've never emailed with SA. My experience was in calling them up on the phone.
Re: My baby!!!
Posted: Thu Dec 24, 2009 11:39 am
by GrayHawk
I've emailed SA Customer Service two or three times for parts and/or accessories. Always received a reply from them within 48 hours. And, while requesting purchasing and shipping costs, received the items free of charge, no questions asked. Never asked for a trigger group, but have needed ILS keys, manuals, takedown tools, loaded coupons, etc. I'd venture to say, SA will take care of you quickly......
Re: My baby!!!
Posted: Thu Dec 24, 2009 12:36 pm
by The Annoyed Man
I'm going to follow up with them by phone on the 28th when they reopen, but I wanted to get the email off so that they would have it on record with the photos.
I'm hoping they will be willing to just swap out the entire trigger group. I send them mine; they replace it with one exactly like it. In my thread at the snipershide forum, one respondent said he had a similar problem, and SA not only swapped out the trigger group, but he asked them to replace it with a NM tuned USGI unit (no MIM parts) and they did so.
Having gone back and looked at the tone of my email, I guess I may have to smooth things over when I call. It does sound a little arrogant, but I was pretty steamed when I wrote it.
It has been snowing here in Grapevine for the past hour. If I don't "see" any of you until after Christmas, you all have a very merry Christmas, and a happy New Year.
God bless you all.
Re: My baby!!!
Posted: Thu Dec 24, 2009 1:18 pm
by longhorn_92
The Annoyed Man wrote:I'm going to follow up with them by phone on the 28th when they reopen, but I wanted to get the email off so that they would have it on record with the photos.
I'm hoping they will be willing to just swap out the entire trigger group. I send them mine; they replace it with one exactly like it. In my thread at the snipershide forum, one respondent said he had a similar problem, and SA not only swapped out the trigger group, but he asked them to replace it with a NM tuned USGI unit (no MIM parts) and they did so.
Having gone back and looked at the tone of my email, I guess I may have to smooth things over when I call. It does sound a little arrogant, but I was pretty steamed when I wrote it.
It has been snowing here in Grapevine for the past hour. If I don't "see" any of you until after Christmas, you all have a very merry Christmas, and a happy New Year.
God bless you all.
Merry Christmas!!!
(Hey, I forgot you live in Grapevine... I was there a couple of weeks ago helping out with Mission Arlington... then found our way into Grapevine for Church...)
Re: My baby!!!
Posted: Fri Dec 25, 2009 1:28 am
by bpet
Sounds like it may be good news for the hogs. Not because I don't think SA will come through with a replacement part but the timing is really pretty tight.
Hope I'm wrong and you get your chance to "bring home the bacon".
Good luck but were I you, I'd get my back-up rifle ready while looking for a replacement part locally. Always good to have a spare. If SA can't make your schedule and you can't find a local replacement part, you can still use the butt of that fine looking rifle to tenderize some pork chops to celebrate the new year.
