Wow!! Henry Rifles.
Posted: Fri Feb 26, 2016 9:49 am
I have been around the sun a few more times than I like to admit, as a result I have done business with several companies. I have received good customer service, bad customer service and so so customer service. On the rare occasion, when I receive above and beyond exceptional customer service, I like to make sure to pass the info along.
As some of you may know from some of my other posts, my son is about to earn his Eagle Scout rank. I had promised him a couple of years ago that if he did, I would buy him a Henry Eagle Scout edition 22 rifle. Since his Board of Review is next week, I began trying to find one. No luck, not available through any gun dealers that I contacted, none on-line etc..
I sent an e-mail to Anthony Imperato, owner of Henry rifles asking if he could provide any contact information for anyone who may have one in stock. I really didn't expect much more than maybe an address or phone number for someone to contact, and I didn't expect to hear anything for a while.
In exactly 5 minutes, I got and e-mail from "Tony" asking what my zip code was, and I sent him the info. Within ten minutes he sent me an e-mail saying he had spoken to a gun dealer within 10 miles of my home, and they he would be calling me. In approximately 20 minutes I received a call from the gun dealer who was also somewhat surprised, but he said that Henry would drop ship the rifle directly to him and I just needed to come fill out the paperwork, pay a down payment, etc..
After work I went to the gun store, paid the down payment, and my son's rifle is being shipped, expected to be here on Monday.
I had seen the commercials for Henry Rifles and heard good stories regarding their customer service, but when the owner personally takes care of customers in this way, he will have my business, from now on.
Here is a link to the rifle my son will receive at his Eagle ceremony.
https://www.henryrifles.com/rifles/gold ... e-edition/
If anyone is looking for a lever action rifle, or any of the other guns Henry makes, I would highly encourage you to give them a try. I have never experienced such great response from a company.
As some of you may know from some of my other posts, my son is about to earn his Eagle Scout rank. I had promised him a couple of years ago that if he did, I would buy him a Henry Eagle Scout edition 22 rifle. Since his Board of Review is next week, I began trying to find one. No luck, not available through any gun dealers that I contacted, none on-line etc..
I sent an e-mail to Anthony Imperato, owner of Henry rifles asking if he could provide any contact information for anyone who may have one in stock. I really didn't expect much more than maybe an address or phone number for someone to contact, and I didn't expect to hear anything for a while.
In exactly 5 minutes, I got and e-mail from "Tony" asking what my zip code was, and I sent him the info. Within ten minutes he sent me an e-mail saying he had spoken to a gun dealer within 10 miles of my home, and they he would be calling me. In approximately 20 minutes I received a call from the gun dealer who was also somewhat surprised, but he said that Henry would drop ship the rifle directly to him and I just needed to come fill out the paperwork, pay a down payment, etc..
After work I went to the gun store, paid the down payment, and my son's rifle is being shipped, expected to be here on Monday.
I had seen the commercials for Henry Rifles and heard good stories regarding their customer service, but when the owner personally takes care of customers in this way, he will have my business, from now on.
Here is a link to the rifle my son will receive at his Eagle ceremony.
https://www.henryrifles.com/rifles/gold ... e-edition/
If anyone is looking for a lever action rifle, or any of the other guns Henry makes, I would highly encourage you to give them a try. I have never experienced such great response from a company.
You are a good dad! Your son is lucky to have you.
