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Vol Texan back in 2016 wrote:When I first bought my Crossbreed, I thought their turnaround time was terrible...but I learned something about them about a month ago.

After about 5 years of daily use, the Kydex on my Supertuck started to split. The gun still held OK, because it was IWB, but I knew it was only a matter of time until it split too far. I started shopping around for another IWB, and was about to buy one, when my wife suggested I take Crossbreed up on their warranty service.

So I did. I called, they told me what to do, and I sent it in. THREE DAYS LATER, they shipped me a new holster! No, not a repair of my old one, but a brand new holster.

So here's what I learned. #1 They honor their warranty. #2, They take care of their existing customers.

That #2 is very important to me. We live in a world where companies bend over backwards to get new customers, often at the expense of existing customers (Two free months if you sign up now! Well, what if I'm already a customer? Do I get two free months? No...that's only for NEW customers!). But Crossbreed, which provides a new customer a new holster in 6-8 weeks, put me, an existing customer, at the front of the line so they could give me something for free in only three days' time.

That level of service to existing customers means a lot to me. I'll continue to buy theirs as long as they do just that.

My wife and I both wear Crossbreed almost daily (some days I'll wear a Remora for a change of pace). I think it's a great investment.

kayt00 wrote: Sat May 25, 2019 7:53 pm I just noticed that the kydex on my CB Supertuck is cracking after barely a year. Guess we'll find out if thier customer support is holding up. Should I call first or just send it in with the form from thier site?