When I first heard of ISO9000 certification, it was described as "It means you have a very well-documented process. Not that you follow it necessarily, just that it's written down."txcharvel wrote:This is so true. Also, many companies are obsessed with being ISO and have no idea why they want it. You can have a very effective management program without having to pay a third party to certify your program as ISO.
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Return to “Root Cause Analysis Training”
- Thu Aug 20, 2015 10:35 am
- Forum: Test Area
- Topic: Root Cause Analysis Training
- Replies: 30
- Views: 22278
Re: Root Cause Analysis Training
- Wed Aug 19, 2015 9:02 am
- Forum: Test Area
- Topic: Root Cause Analysis Training
- Replies: 30
- Views: 22278
Re: Root Cause Analysis Training
I've been in software development for about 25 years and many/most root causes turn out to be a "PICNIC" - "Problem In Chair Not In Computer."