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flintknapper wrote:1911 10mm wrote:

SMH. This is only your opinion you were asking for just basic information, DPS feels differently.

Actually...its fact. DPS was the one with an 'opinion', and the only one that matters in this case.

A few other 'facts' of this case (not 'opinion'):

DPS failed to provide updated status (online) of the application.
DPS has in place an identification process that allows anyone with the Date of Birth and TDL of the applicant to access their information online but also in person (provided they have the right voice for gender and purposely misrepresent themselves).

You are making a mountain out of a mole hill.

^^^^
Now...we have an example of an 'opinion'. But thank you for sharing yours.

Flint.

Actually you have no right to the information you are requesting as you are not the applicant. Like I said earlier it is your opinion that the information you seek does not violate DPS rules. DPS obviously does not agree with you and I for one am glad they aren’t providing the information and are making an effort to protect the privacy of LTC holders.

flintknapper wrote:

Just by answering the questions you may have about someone other than yourself the DPS would be admitting or confirming that there is an application in process.

The question I was asking "what does a person do at this point to initiate having a replacement sent" applies to EVERYONE. It was a simple question soliciting 'procedure'. Heck it might be in their FAQ's for all I know. It did NOT involve revealing whether or not my daughter had applied for a renewal. That had been established already, how much plainer could that be? They already responded to my request for information of 'status' about her renewal. Which would not have been necessary...if they had done their job to begin with and updated the status (that is supposed to be available when you check online). They never did.

So the question at that point was NOT about an individual, it was a simple hypothetical question (that could apply to anyone) that might have been answered something like this: "Sir in cases where an issued renewal was mailed out but not received, after 30 days...an applicant may apply/request a replacement/duplicate license."

That would have been a helpful response. It speaks only to the 'procedure' necessary to secure a replacement. It does not in any way indicate that a certain person has applied for a license or reveal ANY personal information.


This would violate the confidentiality promised to the applicant.

Yes....IF I had asked if my daughter has a license to carry, or has/had applied for a license to carry. I did not ask the lady to reveal that. I already know the answer to that. The DPS sent me an email stating they had issued a renewal license and mailed to my address.

All that was being asked in the end was: What does a person (any person) do under that circumstance (to get a replacement) AND why was there never an update status? If I am wrong....I am happy to be corrected, but I am of the understanding...the DPS is supposed to provide updated status when searched or requested?



I guess your going to have to follow the rules like everyone else.

No one is trying to 'skirt' any rules here or be deceptive. I'm just pointing out plain and obvious flaws in their system which can (and apparently do) cause undue inconvenience to license holders.


I really don't understand why someone cannot call for themselves.

Most folks can and do. In this case, the license (if it was ever processed and mailed) has been lost for over 60 days (we are just now discovering). Of course, we had no way of knowing that because the DPS never updated the status. Only by making a formal request was I able to find out, they had no issues with providing that information.

So my Daughter...has been without her LTC (the old one having expired in the process). To make matters worse, she has been out of the Country for the last 12 days, so as a concerned Father, I am simply trying to see if there is anything I can do to resolve the issue or speed it up.

Being too busy is an excuse and not a reason, 99.999999% of the time.

Sure, easy to say if you aren't an ICU, Emergency Room, Rapid Response...RN working 5 consecutive 12 hr. shifts, out of State....traveling with two Dachshunds. Yes, she chose that life....I know.

Seriously, where is the harm in volunteering to do some legwork for your child...if you can help them in some small way.

This is real life, not an "excuse". Most of us are living the 'real life' about 99.999999% of the time.

Thank You for your input,

Flint.


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SMH. This is only your opinion you were asking for just basic information, DPS feels differently. The simple solution is to have your daughter call. If it is that important she will find time. You are making a mountain out of a mole hill.