Verizon Wireless Customers

[LedJedi]

Ok, i'll probably give them a call back monday and grill... er ask them a few questions for an article i'm planning on writing. Here are the questions I've outlined. I would greatly appreciate feedback on them as well as additional suggested questions.

Verizon Questions:

Approximately how many complaints had the company received over 30.06 or similar postings/signs?

Can you give me an idea of how the 30.06 posting originally ended up on the storefront?

If it was intentionally posted can you explain what the individual responsible hoped to accomplish by posting the store?

Can you give me an overview of how the problem was first brought to Verizon's attention and what steps were taken to correct the problem?

Have any measures been put in place to keep this issue from coming up again? Do corrective measures affect states other than Texas?

What were the main concerns raised internally about keeping postings in place vs removing them both from a customer standpoint

and a legal standpoint?

Was there a particular point of logic or argument made that ushered the decision to remove the sign?

Was any putative action taken against any Verizon employees based on this situation?

Did the recent Supreme Court case Heller vs DC play any part in the decision making process?

I understand Verizon has an official company policy barring employee from being armed at work. Has management considered revising the policy to allow those who are legally licensed to exercise their 2nd amendment rights while under the employment of Verizon?

It has recently come to my attention that subcontractors under the employ of Verizon have been utilizing undocumented/illegal workers for major fiber optic projects. What is the company's policy on this?

What if any measures have been taken to discourage subcontractors from utilizing illegal workers?

[Frost]

Well this is a plus for verizon, if only they could teach their customer service reps some basic math and unit conversion skills.

[Liberty]

Just thinking out loud. I understand what you are trying to do but I wonder just how hard you should push.

It sounds like you are grilling them for making the right decision. They did good. We should be congratulating them instead of cross examining them on why they had made a mistake. Just my impression. There is a time to fight and a time to make peace. Shuck if I hadn't just resigned up for T-Mobile I would be jumping ship myself to Verison. While I am not particularly fond of their employee policy, Almost any fortune 500 company has pretty much the same policy. I think this one would be better fought at another time. They are pretty heavily unionized, and even they aren't interested in fighting this this issue. Until their union decides to take up the cause maybe we are better off treating it as a family matter.

At any rate congratulations on the progress you have made so far, you done good.

[drw]

I think we should stick with "thank you" type contacts and let that be that. You won us a huge victory and I wouldn't want to push our luck.

[jimlongley]

Well this is a plus for verizon, if only they could teach their customer service reps some basic math and unit conversion skills.

While I agree that a lot of people today need remedial learning in units and conversion, I also think the youtube poster needs a little work there too - he states that 1 person got it right, but his own count shows 8 got it right and 45 got it wrong, which is also a way different percentage than he calculated.

Although I never actually worked for Verizon, I get a pension check from them every month, you can bet I will be sending a thank you letter to them for this common sense policy.