So, my husband sent an email to the store manager at Cabela's Fort Worth, Mr. Kevin Norwood.
Hi Kevin,
There is an interesting discussion going on, on the Texas CHL forum regarding one of your managers, Scott, and a female purchaser.
In full disclosure, I am the husband of the female purchaser and just feel that we have been wronged by Cabela's and Scott. I would appreciate you looking in to this for us for loyal customer who have spent $4,500 in the last two months and average close to $10,000 in purchases a year from your store. I am sure that my wife will be sending a formal letter to Scott and your attention as well.
The Forum website, if you wish to read, is at:
viewtopic.php?f=83&t=61967&start=30" onclick="window.open(this.href);return false;
Thank you,
Brian
In just a little over an hour, we had the following response from Kevin, posted here with his permission:
On Tue, Jan 22, 2013 at 5:26 PM, Kevin Norwood <
Kevin.Norwood@cabelas.com> wrote:
Brian,
Thanks for the email. After reading what happened, it is apparent that we made a mistake in you and your wife's situation. I would hope that you understand how much pressure my team is under to protect everyones right to buy and sell guns. I can assure you we take it very seriously. We turn people away everyday that do not qualify and or try to make a straw purchase and yet still complain. In your case we got in wrong, not intentionally I assure you. If we lose our FFL license our store would close. We always err on the side of not selling if there is any doubt. Please allow me to get you another AR for your wife, it might take me a week or so but I'm sure we can make it happen. I hope you find this satisfactory and will continue to shop our store in the future. Don't hesitate to call me if you would like to discuss further, I will be back in the store tomorrow morning. Thanks again for the opportunity to correct our mistake.
Sincerely,
Kevin Norwood
Cabela's
Store Manager
And today, at 12:30pm, I came home with this:
We met with Kevin this morning so that he could have the opportunity to make things right, which he did. Kevin restored our confidence in Cabela's - and we walked out of the store as happy customers. Thank you to Kevin, and to the rest of the Cabela's gun department staff. You will be seeing a lot more of us!
Jennifer
Texas CHL Instructor / NRA Certified Instructor
Final Shot Armory - Specializing in Firearms Sales & Transfers, NFA Sales
$20 Transfers for Current TX CHL Holders, Military, Teachers, LEO / $25 Everyone else
http://www.FinalShotUS.com" onclick="window.open(this.href);return false;