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My mistake

Posted: Tue Nov 19, 2013 2:08 am
by CenTx
Hello all, New member here and I hope I posted this in the correct place.

I was looking around on the forum today and I noticed a post about someone getting a second email from RSD explaining that they had received their documents and they would pass them on to a CHL specialist. I only received one email(thanks for contacting RSD)...or did I? I did get two but the second was in my SPAM box!

I submitted everything online on Oct 21st
This email was sent to me on Oct 23rd
The email stated:
"There were no attachments with your email. You may want to resend a new email to us again with the attachments included.

Make sure when you are uploading attachments that you follow all steps below:

1. Hit the “Browse…” box
2. Then make sure you click on the “Upload” box
3. Then click on the “Submit Form” box

Many persons skip step #2 above and their attachments do not come through on our end."

I forgot to hit UPLOAD!! :cryin
It is a very deflating feeling when you read that email after waiting almost a month thinking you have done everything correctly.
I blame myself for not hitting upload but can't figure out why my email would send one message to my inbox and the other(most important) to my spam.

So now that I have resubmitted online I guess I will have to wait until January to receive my plastic.

Everyone make sure that you hit UPLOAD and check those spam boxes.

Re: My mistake

Posted: Fri Nov 29, 2013 7:01 am
by rbwhatever1
Bummer. Hopefully this will "trigger" others to check that spam box...

Re: My mistake

Posted: Fri Nov 29, 2013 7:37 am
by jmra
Welcome to the forum. Sorry you had the delay. I emailed both my wife's and my renewal paperwork (prior sep 1). I almost made the same mistake but caught myself while in the process. Seems like it could be a little clearer than what it is. The good thing is there shouldn't be nearly as much paperwork if any with the renewals.

Re: My mistake

Posted: Fri Dec 13, 2013 1:30 pm
by Xalt
I feel your pain as I did the exact same thing, it sucks going to the back of the line again.