Pricing mistakes

[JSThane]

I stopped doing any business with them after they panicked and "pre-caved" on gun sales after Sandy Hook. This doesn't inspire me to change the practice.

If they sold you X amount of ammo, but sent you a lesser amount at the same price without giving you the option to back out, they've committed fraud, IMO. This needs to be brought up with them immediately, and if they refuse to make good, you need to contact your card company and dispute the charge as fraudulent. Again, just my opinion, IANAL, etc.

[03Lightningrocks]

I stopped doing any business with them after they panicked and "pre-caved" on gun sales after Sandy Hook. This doesn't inspire me to change the practice.

If they sold you X amount of ammo, but sent you a lesser amount at the same price without giving you the option to back out, they've committed fraud, IMO. This needs to be brought up with them immediately, and if they refuse to make good, you need to contact your card company and dispute the charge as fraudulent. Again, just my opinion, IANAL, etc.

While I respect their right to charge what ever they want, I reserve the right to shop elsewhere.

[G.A. Heath]

They offered you the ammo at one price, you made the purchase in good faith under the impression you were spending a specific amount of ammo at a specific price. You were charged a higher price and they shipped the ammo at that price. To me this sounds something like fraud, maybe a talk with your county attorney is in order.

[Wodathunkit]

My order was indeed from Cheaper Than Dirt.

Hmmm

[Superman]

You were charged a higher price and they shipped the ammo at that price.

From another perspective, yes. I was charged a price, but they shipped me less ammo than was on my receipt, so the price per round increased.

To me this sounds something like fraud, maybe a talk with your county attorney is in order.

I'm giving them the benefit of the doubt right now. An isolated event doesn't point to fraud or deception. It is within the rights of a business to not honor advertised pricing errors...i.e. cancel the order (different discussion is the PR impact of honoring it or not). I do not think they have the right to just change the order without notifying the customer. Although, a pattern of "errors" gives evidence to make a case for deceptive business practices and false advertising...the hard question is where is that line drawn? Two pieces of evidence in this specific case is that they changed the quantity without customer notification (on a non-returnable item, making it deceptive), and a second "error" of the same type but on a different product happened within the same week (probably a pattern?).

Their company policy is what put us in this pickle. Their policy should be to simply cancel all orders found to have pricing errors and notify the customer to reorder if they want.

[el_chupo_]

Have you called or contacted them to ask about this?

[goose]

I stopped doing any business with them after they panicked and "pre-caved" on gun sales after Sandy Hook.

They pre-caved on gun sales and post-caved on price gouging after that. I don't see myself doing any business with them any time soon. The Second Ammendment is about as close to a religion as any legislation can get. I would like to think that Bibles would not skyrocket in the event of a temporary paper shortage. Maybe that is naive. Midway didn't have huge price spikes so I don't think I'm too naive.

[LAYGO]

Not related, but in 2011, Best Buy had a price mistake on a 40" LED TV for $189. The internet caught wind of it & it spread like wild fire. I was just mad I didn't order more than one! I was $224 out the door for a BRAND NEW LG 40" normally priced about $450! Best Buy honored the mistake until stock ran out or some managers made a decision not to release the TV to some people. It's still the best deal I've ever gotten! ;)

[Superman]

Not related, but in 2011, Best Buy had a price mistake on a 40" LED TV for $189. The internet caught wind of it & it spread like wild fire. I was just mad I didn't order more than one! I was $224 out the door for a BRAND NEW LG 40" normally priced about $450! Best Buy honored the mistake until stock ran out or some managers made a decision not to release the TV to some people. It's still the best deal I've ever gotten! ;)

Sounds like a great deal. And that's the "PR aspect" I was talking about. They didn't have to honor it, but how would you feel if a 13" TV showed up at your door instead? At least you could have returned a TV

I'm going to try to call tonight to see what they say...

[03Lightningrocks]

Not related, but in 2011, Best Buy had a price mistake on a 40" LED TV for $189. The internet caught wind of it & it spread like wild fire. I was just mad I didn't order more than one! I was $224 out the door for a BRAND NEW LG 40" normally priced about $450! Best Buy honored the mistake until stock ran out or some managers made a decision not to release the TV to some people. It's still the best deal I've ever gotten! ;)

That is pretty cool. Many times stores honor price errors. I have been the beneficiary of them myself. I have also had stores refuse to honor price errors when the error was just too much for them to absorb. I can't really blame a place for not selling a thousand rounds of ammo for 5.74 but I think it was wrong of them to go ahead with the purchase without first checking with the customer.

[AlaskanInTexas]

Midway didn't have huge price spikes so I don't think I'm too naive.

Instead, everything just said "Out of Stock." In shortages, I am all for "price gouging" to ensure that the scarce resources flow to those who value them the most; not to those who have a quicker order finger.

[03Lightningrocks]

I also caught a price mistake at mckinney CTD.

it was shortly after the new store opened I received a magazine and on the front was a SW 642? it was a 38sp j frame. the price was 299 IIRC? it was much lower than average j frame in 38, I went down there to pick one up and the guy said they stopped honoring that the day before. I even asked if I could talk to the manager to see if I could pull the "im a long time customer...." and talk myself into it. the clerk wouldn't o and get him cause "hes just going to tell you the same thing im telling you now, I can go get him but it is going to be a waste of your time" he was a jerk, I didn't end up tryin to bargain it down, I made my rounds an left.

that on top of the post sandy hook with CTD holding sales or what not, and their ammo prices are ridiculous.

im done with them.

on the other hand I do often use their websites for specs on guns a lot. its very easy to use but that's as far as it goes for me

Yeah... that is not a vote of confidence for CTD. Another example of poor customer service by them and one of the many reasons I don't walk through their doors.

[apostate]

I would keep the goods and chalk it up to bad luck if
(a) I knew or strongly suspected a typo in the price when I ordered and
(b) it was delivered with a new all-in price comparable to the lessor of
(1) the best local price out-the-door or
(2) the best online price shipped to me.

Otherwise, I would ask the company to honor the original offer. However, at the first sign of resistance, they lose their chance and I'll simply dispute the charges with my credit card company. Incorrect quantity, price or condition are all valid cause for disputing a charge, as long as I first gave the merchant an opportunity to fix it and they didn't.

[QB]

If they don't make it right then yes, dispute the ENTIRE charge with your credit card company. I've filed several disputes in the past 10 years and didn't lose any of them.

There are two distinct types of legislation that affect on-line retailers. Firstly, traditional consumer protection regulations apply to all consumer sales made on-line. These regulations are well established, but it is important to remember that they apply to on-line retailers as much as they do to traditional ones. Secondly, there are regulations designed specifically to deal with problems and issues facing retailers on-line.

Google E-Commerce or internet sales and there's a wealth of information.